Telephone Sales Skills
This program teaches the telephone sales process from opening through closing with an emphasis on gaining "Next Step" commitments. It enables the
representatives of your company to apply a proven sales technique to their telephone sales process via the development of a step-by-step approach, for both inbound and outbound calls.
Satisfied Clients
- ARI
- Bank Financial
- Block & Company
- Hyatt Hotels Corporation
- OfficeMax
- Rogan Corporation
Objectives
Build key skills necessary in generating business both with new accounts and within existing accounts.
Dramatically improve questioning skills.
Explore the difference between 'need' versus 'do' based selling.
Help representatives ask the right questions in order to establish a 'Next Step' or come to a final agreement.
Help with up-selling and cross-selling opportunities.
Establish a pro-active versus re-active culture in a consultative manner.
Understand the current level of a client relationship and design a way to improve that level.
Move successfully through the process toward closure.
Reinforce everything learned through role play.
